Resolvable Comments

Comment Enhancements

Many teams use comments to support redaction review and approval workflows, so we’ve made it easier to track which documents still need attention. You can now see the number of unresolved comments on each file at a glance, resolve threads to clean up the view while keeping the conversation history, and leave comments anywhere in a document – even on non-text files like images. These updates make it easier to stay on top of active conversations and streamline your review process.

In-App Chat Support

We’re excited to announce that in-app chat support is now live! Providing excellent support has always been a priority for us – many of you already know this firsthand through our shared Slack and Teams channels. This new feature expands that same real-time support experience directly into our product. No chat bots here friends, every message goes straight to a member of our team!

Other Improvements

• You can now filter the file list on files that do not have a tag. This is useful if you use tags for keeping track of workflow states and want to make sure that all files have been properly tagged.
• We've added the ability to update the status of a case directly from the case list by using the status dropdown.

Additional Fixes

• Case-wide redactions no longer match on partial words (aka substrings). Previously this behavior resulted in case-wide readactions of small words (often initials or short names) creating redactions in the middle of words that contained the same letter pattern.
• We now properly handle files that are uploaded with the application/vnd.ms-office MIME-type.
• In rare cases when downloading a finalization preview PDF, the default name of the file was incorrect. This has been fixed.