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OCR Support

David van Dokkum
David van Dokkum
Chief Operating Officer

Automatic OCR for Images and Documents​

We're pleased to announce that OCR support is now available to all customers! OCR (short for Optical Character Recognition) is a technology that converts scanned documents, images, and PDFs containing text into machine-readable and searchable content.

With OCR enabled, your files become significantly more accessible and actionable – whether you're processing scans of old documents or screenshots of chat messages.

Suggested redactions in a scan of a historical document

OCR processing on a screenshot of a Signal chat

Images containing text will now be searchable, receive redaction suggestions and be included in case-wide redactions.

OCR is available by default across all plans, with no additional setup required. Simply upload your documents as usual, and we'll handle the rest in the background.

Further Improvements

If you upload a file that contains text but the text isn't selectable, please let us know so we can investigate and further improve this feature. Please note that OCR support is not yet available for email attachments.

Finalize Files in Bulk​

Finalizing a file in the product generates the final redacted version of the document, adds that file to your case export, prevents any further changes to the file from actions like case-wide redactions, and generally signals that the work on this file is complete.

We intentionally designed the product to require that files be finalized one at a time to reinforce the role of finalization as a final review. However, in discussions with customers we've heard that for some workflows this approach doesn't make sense and simply creates unneccesary busywork.

To give you more flexibility in the finalization process, we've added the ability to finalize files in bulk. This leverages our existing bulk-action toolbar, so simply select the files that need to be finalized and hit the new Finalize button.

tip

Use filters on fields like Status or Tags to help select large groups of files that need to be finalized.

Additional Improvements​

  • Resolved an issue that was causing the preview text of a selected redaction to be inconsistent with the actual text of the redaction.
  • Improved the accuracy of case-wide redactions for multi-word text selections.
  • Improved real-time conversation updates to our in-app chat.
  • Fixed a layout issue that was causing user names/emails to overflow out of the navigation panel when in its expanded state.